If your product works in other niches, you can offer your software to someone else to sell under a different brand name. To avoid them having to offer support for the software you can use www.dlwmmm.com/cerberus to manage support for all your white labels.

White label software is software that is already written, and that you can purchase to sell as your own. It will however, be able to be sold by other people as well.

www.dlwmmm.com/cerberus can do e-mail routing. You can set up multiple domains. And it all reports back to one central system. By offering  support as part of your white label, you provide more value. This also allows you to charge for each white label license.

How many people do you need to handle your support requests? If you need to install things for your customers, even a small number of people can  add up to a lot of support.

At first it may be good, even essential to have developers help with support. They can fix bugs faster, understand customer’s problems better and  nsure a good technical FAQ is built.

Long-term though, don’t ask your developers to handle support requests (unless it is code related). That’s not fair on them to handle common issues. You need a dedicated team just to handle that.